Privacy Policy

Confidentiality statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

As part of the purchasing process in our store, you are required to provide certain personal information, such as your name, address and email address. This information is collected for the purpose of completing the purchase transaction and ensuring delivery of the purchased products.

Additionally, as you browse our store, we automatically receive your device's Internet Protocol (IP) address in order to provide us with information about your browser and operating system.

If you give us your consent, we may also send you emails about our store, new products and updates. Please note that you may unsubscribe from these emails at any time.

SECTION 2 - CONSENT

Obtaining Consent We make sure to obtain your consent before collecting any personal information. When you provide information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you have consented to our collecting and using that information solely for purposes related to that specific transaction.

If we require your personal information for a secondary purpose, such as marketing, we will ask for your explicit consent before we collect and use that information.

Withdrawal of Consent If, after you have provided your personal information, you wish to withdraw your consent for us to continue collecting, using or disclosing it, you may do so at any time by contacting us at info@santmez.com . We are committed to respecting your privacy and treating your personal information confidentially.

SECTION 3 - DISCLOSURE

Disclosure of Personal Information We are committed to protecting the privacy and confidentiality of your personal information, however, in some specific cases, we may be required to disclose such information. This includes situations where we are required by law to do so or where you have violated our Terms of Service.

In such cases, we will ensure that we comply with applicable laws and regulations and protect your personal information in accordance with appropriate privacy and security standards.

SECTION 4 - SHOPIFY

Our e-commerce site is hosted on Shopify Inc., who provides us with the online platform for selling our products and services. Personal data is stored through Shopify's data storage, databases, and general applications and is protected on a secure server behind a firewall.

Regarding payments, if you choose a direct payment gateway to make your purchase, Shopify will store your credit card data which will be encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Data related to the purchase transaction will be stored only as long as necessary to complete the transaction and will be deleted once the transaction is complete.

All direct payment gateways adhere to the standards set by PCI-DSS, which are overseen by the PCI Security Standards Council, a collaboration of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the protection of credit card information provided to our e-commerce site and its service providers.

For more information, you can review Shopify's Terms of Service ( https://www.shopify.com/legal/terms ) and Privacy Statement ( https://www.shopify.com/legal/privacy ).

SECTION 5 - THIRD PARTY SERVICES

It is important to note that the third-party vendors we work with will only collect, use and disclose your personal information to a limited extent and only to the extent necessary to provide their services. However, some of these vendors, such as payment gateways and transaction processors, may have their own privacy policies in respect to the information they must receive to perform your purchase-related transactions.

It is important that you inform yourself of the privacy policies of these third-party providers before you engage in any transaction with them. Please be aware that some of these providers may be located in jurisdictions other than yours or ours, which means that your personal information may be subject to the laws of those jurisdictions. For example, if you are a Canadian resident and engage in a transaction with a payment gateway located in the United States, your personal information may be subject to disclosure under United States legislation, including the Patriot Act.

It is also important to note that once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Regarding links, clicking on them may take you away from our website. We are not responsible for the privacy practices of other sites and it is recommended that you inform yourself about their privacy policies before providing any personal information.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable steps and follow industry best practices to ensure the security of your data. To protect your credit card information, we use SSL technology to encrypt the information and AES-256 encrypted storage. Although no method of transmission or storage over the Internet is completely secure, we follow all PCI-DSS requirements and follow general industry standards.

SECTION 7 - COOKIES

Below is a list of the cookies we use on our website. This information is provided so that you can choose whether or not to allow the receipt of cookies on your device.

_session_id: This is a unique session token that allows Shopify to store information related to your session, such as the referrer and landing page.
_shopify_visit: This cookie holds no data and is persistent for 30 minutes from the last visit. Used by our website provider's statistics tracking system to record the number of visits.
_shopify_uniq: No data and expires midnight of the next day relative to the visitor. Used to count the number of visits to the store by a single customer.
cart: This is a unique token that persists for 2 weeks and stores information about the contents of your shopping cart.
_secure_session_id: This is a unique session token.
storefront_digest: This is a unique token with an indefinite lifetime. If the storefront is password protected, it is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By accessing and using this site, you represent that you are at least the age of majority in your state or province of residence and, if you are the guardian or legal representative of any minor dependents, you have given your consent to such dependents' use of this site.

SECTION 9 - MODIFICATIONS TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it periodically. Modifications and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you by means of a notice on the website so that you are informed about what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. In the event that our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to provide products to you.

Text and Push Notification Marketing:

By providing your phone number in the checkout process or by subscribing through our subscription form or keyword, you agree to receive marketing notifications and offers via text (including abandoned cart reminders). Marketing messages will not exceed a maximum of ten per month. You acknowledge that consent is not required to make purchases. If you wish to opt out of receiving text messages and marketing notifications, please reply "STOP" to any text message you receive from us, or use the opt-out link we provide in any message. You understand and agree that alternative methods of opting out, such as the use of similar words or requests, will not be considered adequate means of opting out. Message and data rates may apply. If you have questions, please text "HELP" to the number from which you have received messages. You may also contact us for more information. To opt out, please follow the procedure outlined above.

QUESTIONS AND CONTACT INFORMATION

If you wish to exercise your rights to access, correct, modify or delete any personal information we hold about you, submit a complaint or request more information, please contact our Privacy Compliance Officer by email at info@santmez.com .

Data of the website's owner:

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.santmez.com. For any questions, you can contact info@santmez.com

If you want to return a product check this link: https://santmez.com/pages/politica-de-devoluciones

For any questions, please contact info@santmez.com